10.6What should I do if I encounter a technical difficulty?

Three levels of help are available, from the most immediate to the most human.

The built-in AI assistant

A floating icon is visible across every screen of the app. Tap it and ask your question: the assistant answers directly, without leaving the current screen.

Two icons under each answer let you copy it or ask for another one.

The icon moves freely. To hide it, drag it to the bottom of the screen: a bin appears. You can bring it back from the display settings.

Live Support

The Live Support tab connects you directly with the technical team. This is the route for reporting a problem or suggesting an improvement.

The contact form

For a written request, a problem accessing your account or a commercial matter, write to us from the contact page. The Feedback tab in the settings also lets you rate the app and leave a comment.

Before writing to us

State your device model, your iOS version and, if possible, the name of the project concerned: that is what lets us reproduce the problem quickly.